Returns & Refunds Policy

At Pacer Virtual Challenges, we want you to be fully satisfied with your fitness journey. If your medal arrives damaged or you encounter a technical issue with your challenge entry, we offer a 30-day return and exchange window to ensure you stay motivated.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of the issue regarding your challenge entry or physical reward.

• 2.
  Verification Process

  For damaged medals or apparel, please provide a clear photo of the item so our quality control team can expedite your replacement.

• 3.
  Return Shipping

  If a physical return is required, we will provide a prepaid shipping label for defective items; please ensure the product is in its original packaging.

• 4.
  Refund or Credit

  Once approved, we will issue a full refund to your original payment method or provide a digital credit for a future virtual challenge.